Acquisition Got You Here. Retention Pays The Bills.
We build retention systems that orchestrate email, SMS, and WhatsApp into one revenue engine. The customers you already paid to acquire become the channel that funds your next quarter.
50+ DTC brands · 4.9/5 rating · Klaviyo, Postscript, WATI partners
Why Acquisition-Only Brands Hit A Wall.
Acquisition costs are climbing. Retention is the only lever DTC brands haven't fully pulled. Here's the math.
And the gap is widening every quarter as ad costs rise.
For DTC brands with mature retention systems. Most stores: under 25%.
We find it in the first audit. Every time. Without exception.
Three Channels. One System.
Most agencies do one. We orchestrate all three so the customer hears from you on the right channel at the right moment.
Email — The Foundation
- Klaviyo flows: welcome, abandoned cart, browse, post-purchase, winback, replenishment, VIP
- 4-8 branded campaigns per month on a 90-day calendar
- Predictive segmentation: CLV, churn risk, replenishment windows
- Deliverability handled: DKIM, SPF, DMARC, sender reputation
SMS — The Speed Channel
- Compliant list growth via popups, checkout, and email cross-promo
- Segmented broadcasts and 5 core SMS flows
- TCPA, GDPR, and consent flow built right
- Klaviyo SMS, Postscript, or Attentive — your choice
WhatsApp — The Conversion Channel
- Official WhatsApp Business API, ManyChat, or WATI
- Two-way conversational commerce that converts 5-10x email
- Order updates, abandoned cart, support, and post-purchase upsells
- Native to international markets we already serve
One Customer. Three Channels. Zero Wasted Touches.
A real abandoned cart sequence we've shipped. Every channel knows what the others did.
Customer abandons cart
Email 1 — soft reminder + product image
SMS — 'Still in your bag, $X'
Email 2 — social proof + reviews
WhatsApp — personal note + 10% off
Email 3 — last call + scarcity
Why Retention Beats A Bigger Ad Budget.
The same store. Two paths. One year.
Stores We've Made Money For
Specific revenue numbers from real client work.
From €0 to €27,357 in Email Revenue
Rebuilt the full Klaviyo flow stack from the ground up. Browse abandonment, abandoned cart, post-purchase flows, plus active/at-risk/lapsed segmentation. Ran 3 campaigns per week mixing editorial and promotional. Email went from an afterthought to driving 60% of total revenue in six months.
From $100K to $2M in Email Revenue
Took a clothing brand already doing millions per month but with zero email marketing from $100K to $2M in email revenue in under 45 days. Built lead capture, 7 flows, and a segmented campaign calendar from scratch.
Pick The Retention System That Fits Your Stage.
All plans include strategy, copy, design, segmentation, testing, and reporting. No add-on charges.
Retention Starter
Stores under $50k/month
- 6 core Klaviyo flows built and managed
- 2 SMS flows (welcome + abandoned cart)
- 2 monthly campaigns across email + SMS
- Basic segmentation
- Monthly performance report
- Email and Slack support
Full Retention System
Stores doing $50k–$500k/month
- Unlimited Klaviyo flows + campaigns
- Full SMS marketing setup and management
- Full WhatsApp marketing setup and management
- Cross-channel orchestration (email + SMS + WA)
- Predictive segmentation and CLV modeling
- A/B testing framework
- Bi-weekly strategy calls
- Dedicated retention strategist + Slack
Custom Retention Stack
Stores doing $500k+/month
- Everything in Full Retention System, plus:
- Custom retention architecture and roadmap
- Multi-brand or multi-store support
- Klaviyo CDP and advanced data flows
- Loyalty program integration
- Subscription program optimization
- Weekly strategy calls
- Direct WhatsApp access to founder
Retention Agency FAQs
Direct answers from the team that will run your account.
We build the full system across email, SMS, and WhatsApp — strategy, copy, design, segmentation, deliverability, testing, and reporting — and we keep iterating. In-house teams typically run one channel at 60% of its potential. We orchestrate all three at 100%.
No. We start with the channels that match your stage and audience. Most clients launch email first, layer SMS in month 2, and add WhatsApp in month 3 once email is producing.
Welcome and abandoned cart flows usually pay back the retainer in month one. Full ROI typically lands between days 60 and 90. Compounding kicks in from month 4 onward.
20% lift in retention revenue in 90 days, or we work for free until we hit it. In writing, in the contract.
Yes. Plus BigCommerce and Recharge for subscriptions. We're platform-agnostic on commerce, Klaviyo-first on retention.
Yes. No 6-month contracts. No exit fees. We earn your business every month.
Build A Retention System That Compounds Every Month.
Book a free 30-minute retention audit. We'll map your leakage points across email, SMS, and WhatsApp, and show you exactly what's possible in the next 90 days.
No pitch. Just a real audit you can keep. 8 client slots open this quarter.